Refund Policy

At Optix Store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or exchange within 30 days of delivery.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all posture corrector products. To qualify, items must be returned in their original condition with all accessories included and without signs of excessive wear or damage.

Exchanges

If your item does not fit correctly, we will assist with an exchange for the appropriate size. Contact us at help@optixstore.us to begin the exchange process.

Damaged or Defective Items

If you receive a damaged or defective product, notify us within 7 days of delivery. Please include photos or a short video for verification. We will issue a replacement or refund once the issue is confirmed.

How to Start a Return

To start a return or exchange, email us at help@optixstore.us with your order number, name, and reason for return. Our team will provide instructions within 24–48 hours.

Refund Processing

Refunds will be issued to the original payment method within 3–7 business days after the returned item is received and inspected. Shipping fees are non-refundable, and return shipping costs may apply depending on the reason for return.

Non-Returnable Conditions

Items that show signs of heavy wear, staining, damage, or misuse may not be eligible for a refund due to hygiene and quality control standards.

Order Cancellation

Orders may be canceled within 12 hours of purchase. Once an order enters processing or has shipped, cancellation is not possible.

For any questions or assistance, contact us at help@optixstore.us.