Shipping Policy

Processing Time

All orders require a processing time of 1–3 business days. During this period, we verify order details, prepare your items, and pack them securely for shipment.

Shipping Time

Once your order has been processed, delivery typically takes 5–8 business days. Delivery times may vary depending on your location and carrier performance.

Order Tracking

After your order has shipped, a tracking number will be emailed to you. You can use this number to monitor your shipment’s progress.

Shipping Fees

Shipping fees, if applicable, will be displayed at checkout before you complete your order. Any promotional offers or free-shipping thresholds will also be clearly indicated.

Incorrect Addresses

Please ensure your shipping address is accurate at checkout. Optix Store is not responsible for delays or lost packages resulting from incorrect or incomplete address information.

Lost or Delayed Packages

If your package appears delayed or lost in transit, contact our support team at help@optixstore.us. We will work with the carrier to investigate and resolve the issue as quickly as possible.

Order Changes

Requests to change the shipping address or modify an order must be made within 12 hours of placing the order. Once processing begins, changes may no longer be possible.

For any questions regarding your shipment, email us at help@optixstore.us.